Business Verticals

Insurance
In the insurance business environment where there is increased standardization of products, R2K helps companies transform their customer service capabilities.

R2K has a proven record of reducing turnaround time for new business by 90%, reducing underwriting time by 50%, reducing counter offer case turnaround time by 50%.

R2K has developed solutions for several Fortune 500 companies in General, Life, and Health (Medicare, Dental, Hospital, Third party Administrator (TPA) insurance companies across Lines of Businesses including:

• Underwriting
• Licensing/Agency Management
• New Business
• Reinsurance
• Claims Processing
• Endorsement
• Integration with LOB applications
• Collections
• Regulatory Reporting
• Compliance with governing bodies such as IRDA and HIPAA
• Enterprise Portals
• Disaster Recovery (DR) and Business Continuity Planning (BCP)

Telecom
In an industry faced with falling Average Revenue Per User and heightened competition for market share, it becomes critical for telecom operators to keep costs low and step-up customer service.

R2K has worked with telecom giants to find solutions to their content management challenges. Where existing content was captive in older, legacy systems, R2K built utilities to migrate data from proprietary formats to standard, industry accepted formats.

R2K offerings for telecom reduce query resolution time and cost of customer service while providing a more complete view of the customer.

• Customer Acquisition
• Customer Service
• Contract Management
• Sales Channel Management
• Automatic Invoice Processing
• Asset Management
• Employee On-boarding
• Electronic Billing
• Compliance Management
• Seamless Integration with ERP
• Enterprise Portals
• Disaster Recovery and Business Continuity Planning

Banking and Financial Institutions
In an environment of increased compliance requirements and regulations, R2K helps banks and financial institutions face the challenge of streamlining business processes while keeping in place adequate risk management and compliance frameworks.

R2K has deep domain expertise in the financial industry including banks, Non-banking Financial Companies and microfinance institutions. It has an out-of-the-box solution for Trade Finance, DocueTrade.

R2K offerings include

• New Account Opening
• Lending Credit Approval
• Loan Origination
• Underwriting
• Credit Cards
• Remittances
• HR Services
• Enterprise Portals
• Seamless Integration with Core Banking Solutions
• Disaster Recovery (DR) and Business Continuity Planning (BCP)